Refund policy
Refund Policy
Thank you for choosing Lillys boutique ltd. We value your business and want to ensure your satisfaction with our products/services. This refund policy outlines the terms and conditions under which you may be eligible for a refund.
1. Eligibility for Refunds
• Products: To be eligible for a refund on a product, it must be returned in its original condition, unused, and in the original packaging. The product must also be returned within 14 days of the purchase date.
• Services: Refunds for services may be granted in certain circumstances, such as if the service was not performed as agreed or if you are not satisfied with the quality of the service. Please contact us within 14 days of the service being performed to request a refund.
2. Non-Refundable Items/Services
The following items/services are generally non-refundable:
• Customized or personalized products
• Perishable goods
• Digital products (such as software, e-books, or music) once they have been downloaded or accessed
• Services that have already been performed
• Gift cards
3. Refund Process
To request a refund, please follow these steps:
• Contact our customer service team at lillysboutiquecustomerservices@gmail.com or to initiate the refund process.
• Provide your order number, the reason for the refund, and any relevant documentation (such as photos of the product or a copy of the service agreement).
• Our customer service team will review your request and notify you of our decision within [number] business days.
• If your refund is approved, we will process the refund to your original payment method within 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
4. Shipping Costs
• If you are returning a product due to a defect or error on our part, we will reimburse you for the shipping costs associated with returning the product.
• If you are returning a product for any other reason, you will be responsible for the shipping costs.
5. Exchanges
We may offer exchanges for products that are defective or damaged. Please contact our customer service team to request an exchange.
6. Changes to This Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
If you have any questions or concerns about our refund policy, please contact our customer service team at lillysboutiquecustomerservice@gmail.com
Thank you for choosing Lillys boutique ltd. We value your business and want to ensure your satisfaction with our products/services. This refund policy outlines the terms and conditions under which you may be eligible for a refund.
1. Eligibility for Refunds
• Products: To be eligible for a refund on a product, it must be returned in its original condition, unused, and in the original packaging. The product must also be returned within 14 days of the purchase date.
• Services: Refunds for services may be granted in certain circumstances, such as if the service was not performed as agreed or if you are not satisfied with the quality of the service. Please contact us within 14 days of the service being performed to request a refund.
2. Non-Refundable Items/Services
The following items/services are generally non-refundable:
• Customized or personalized products
• Perishable goods
• Digital products (such as software, e-books, or music) once they have been downloaded or accessed
• Services that have already been performed
• Gift cards
3. Refund Process
To request a refund, please follow these steps:
• Contact our customer service team at lillysboutiquecustomerservices@gmail.com or to initiate the refund process.
• Provide your order number, the reason for the refund, and any relevant documentation (such as photos of the product or a copy of the service agreement).
• Our customer service team will review your request and notify you of our decision within [number] business days.
• If your refund is approved, we will process the refund to your original payment method within 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
4. Shipping Costs
• If you are returning a product due to a defect or error on our part, we will reimburse you for the shipping costs associated with returning the product.
• If you are returning a product for any other reason, you will be responsible for the shipping costs.
5. Exchanges
We may offer exchanges for products that are defective or damaged. Please contact our customer service team to request an exchange.
6. Changes to This Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
If you have any questions or concerns about our refund policy, please contact our customer service team at lillysboutiquecustomerservice@gmail.com